Course Information

• Recognize and consciously use emotional data that shapes your professional behavioral responses
• Identify and manage emotional behaviors that impact your work-based relationships and situations
• Integrate empathy to promote strong team player attributes and communication
• Apply emotional insights to decipher and better manage yourself within the organization
• Implement emotionally intelligent insights to improve personal decision making and professional contributions

This is a 6-part series of 2-hour sessions, each featuring a key emotionally intelligent leadership competency.

• The Neuroscience of Emotions
• The link between emotions, decision, behaviour, and performance
• The emotional intelligence competency model and the behaviours in each competency

• Self-Awareness & CARE model
• Awareness of Others
• Sympathy vs. Empathy
• Control vs. Affiliation and model to understand others

• Authenticity
• What does it mean to show up authentically?
• Creating connection, trust, and understanding

• Emotional Reasoning
• How to surface emotional information when reasoning
• Explore the role of confirmation bias and intellectual humility
• How to make expansive decisions with all the information available
• Explore when to Ask, Tell, Search, and Share

• Self-Management & Resiliency
• Explore triggers and default behaviours
• Explore ways of managing stress and bounce back, strengthening your resiliency
• Look at a psychological well-being model

• Inspiring Performance
• Putting it all together and applying the principles to an individual, and to a team more broadly
• Look at motivation and engagement of those we lead
• Practice applying